RubyCar 24-Month/24,000-Mile Bumper-to-Bumper Warranty FAQs:

 

1.     How long is my warranty period effective?

·      Your RubyCar Bumper-to-Bumper Warranty begins at the time of purchase and is valid for 24-months or 24,000-miles, whichever comes first.

 

2.     What should I do in case of a mechanical breakdown during my warranty period?

·      If your vehicle experiences a mechanical breakdown, bring it to any licensed repair facility or dealership within the Continental U.S. for repair. If the vehicle is not drivable, call our 24/7 Emergency Roadside Assistance number (1-800-491-7158) for towing.

 

3.     Where can I have warranty repairs done?

·      With the RubyCar Bumper-to-Bumper Warranty, repairs can be completed at any licensed repair facility within the Continental U.S.

 

4.     How do I file a claim under the RubyCar Bumper-to-Bumper Warranty?

·      To file a repair claim under the RubyCar Bumper-to-Bumper Warranty, follow these steps:

o   Contact RubyCar Adjusters: Call our RubyCar adjusters at 1-800-491-7158 as soon as you notice an issue with your vehicle that may be covered under the warranty. It's important to initiate the claim process before any repair work is done.

o   Provide Information: Be prepared to provide your Service Contract number, vehicle identification number (VIN), and a detailed description of the problem. This information will help the adjuster understand the issue and guide you through the next steps.

o   Verification and Approval: Our adjusters will verify your coverage under the warranty and provide authorization for the repairs. They may also guide you to a certified repair facility if needed.

o   Repair and Documentation: Take your vehicle to the approved repair facility. Ensure that all repair details are documented for future reference.

o   Settlement of Claim: Once the repairs are completed, RubyCar will coordinate with the repair facility for payment. You may need to pay for any deductible or non-covered expenses.

·      Remember to keep all repair receipts and documentation for your records. If you have any questions or need assistance during the process, our customer support team is always available to help.

 

5.     Can I get repairs done while traveling?

·      Yes. If a breakdown occurs while traveling, you can have your vehicle repaired at any licensed repair facility. Ensure the facility calls our claims number (1-800-491-7158) before performing any repairs. Have your Service Contract number ready for reference.

 

6.     What are the service hours for claims?

·      Our adjusters are available weekdays from 8:00 am to 8:00 pm EST, and Saturdays from 9:00 am to 12:000 pm EST.

 

7.     What costs will I be responsible for?

·      You are responsible for paying your deductible (if applicable) and any costs for non-covered repairs.

 

8.     Will RubyCar require any documentation for repairs?

·      We may request copies of your service records and/or conduct an independent inspection before authorizing repairs.

 

9.      Is regular vehicle maintenance important for the warranty?

·      Yes, maintaining your vehicle as per the manufacturer's recommended maintenance schedule is crucial. Keep verifiable receipts of all maintenance as outlined in the "YOUR RESPONSIBILITIES" section of your Service Contract.

 

10.  What is covered under the RubyCar bumper-to-bumper warranty?

·      The warranty covers most parts of your vehicle, including the engine, transmission, electrical systems, and other major components. It is designed to protect against defects in materials and workmanship. Specific coverage details are outlined in your warranty agreement.

 

11.  How does Emergency Roadside Assistance work under the RubyCar warranty?

·      Roadside assistance is available 24/7 for covered emergencies, including towing, flat tire changes, jump starts, lockout service, and fuel delivery. To use this service, call (1-800-491-7158) and provide your Service Contract details.

 

12.  Are there any exclusions to the warranty coverage?

·      Yes, the warranty does not cover regular wear and tear, routine maintenance, cosmetic damage, or damage due to accidents or misuse. Modifications and aftermarket parts may also not be covered. Refer to your warranty document for a complete list of exclusions.

 

13.  What is the process for transferring the warranty if I sell my vehicle?

·      To transfer the warranty, contact our customer service team with the details of the new owner. A transfer fee may apply, and the process must be completed within a specific time frame after the sale of the vehicle.

 

14.  How do I file a claim under the warranty?

·      To file a claim, contact the claims department at the number provided in your Service Contract. Be prepared to provide your contract number, vehicle information, and a detailed description of the issue. The claims department will guide you through the next steps.

 

15.  Can I extend my warranty beyond 24 months/24,000 miles?

·      Extension options may be available upon the expiration of your current warranty. Contact our customer service team for more information on extension plans, including terms and pricing.

 

16.  What are my responsibilities as a vehicle owner under this warranty?

·      As a vehicle owner, you are responsible for maintaining your vehicle according to the manufacturer's recommendations, avoiding misuse or neglect, and keeping records of all maintenance and repairs for potential review.

 

17.  How does the warranty work with insurance claims?

·      The warranty covers repairs not typically covered by insurance, such as mechanical breakdowns. In the event of an accident, your insurance policy will be the primary source of coverage, with the warranty potentially covering components not addressed by insurance.

 

18.   What is the process for appealing a warranty claim denial?

·      If your claim is denied and you wish to appeal, contact our customer service team to request a review of your case. Provide any additional information or documentation that supports your appeal, and our team will reassess your claim in accordance with the warranty terms.

 

Terms & Conditions


The RubyCar More in '24 program is administered by an independent third-party administrator, EasyCare, P.O. Box 88230, Atlanta, GA 30356 (844) 296-6788.  You, the customer, will enter into a Vehicle Service Contract (VSC) with EasyCare.  That VSC will contain the terms and conditions that will apply to the RubyCar More in '24 limited warranty for your vehicle.  RubyCar is not a party to the VSC that you, the customer, will have with EasyCare.   The limited warranty under the RubyCar More in '24 program is in addition to the manufacturer's warranty, if any, that may still apply to your vehicle.


The VSC that you will have with EasyCare is a binding contract between you and EasyCare, and its terms will control the conditions that apply to the RubyCar More in '24 limited warranty for your vehicle.  However, this is a summary of the primary terms of the RubyCar More in '24 limited warranty: The RubyCar More in '24 program is a Bumper-to-Bumper limited warranty that will provide repairs to most major systems and parts on your vehicle.  Coverage begins on the date you purchase your vehicle from RubyCar, and extends for a period of the earlier of 24 months from the date of purchase, or 24,000 additional miles after the purchase of your vehicle from RubyCar.  The RubyCar More in '24 limited warranty has a $250 deductible that you will pay at the time you request each covered repair.  Your VSC with EasyCare contains additional terms and conditions, including explanations of EasyCare's responsibilities, your responsibilities, exclusions from warranty coverage, coverage limits, how to make a warranty claim, and other legally binding terms.

EasyCare may elect not to enter into a VSC  with you for the vehicle you purchase from RubyCar for several reasons, including but not limited to the vehicle being considered by EasyCare to be an exotic vehicle or a high-mileage European vehicle.  If, for any reason, you do not enter into a VSC with EasyCare at the time you purchase your vehicle, you will not have the coverage of the RubyCar More in '24 limited warranty.

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